Accessible Community Activities: Questions to Ask Before You Go

Getting out into the community can be enjoyable and rewarding. Whether you are interested in a fitness class, an art workshop, a community garden, a local event or a social group, knowing what to expect before you arrive can make a big difference.

This guide lists some practical questions you can ask organisers before attending a community activity. Not every question will be relevant to every activity or every person — pick the ones that matter to you.

Transport and Getting There

Consider asking:

• Is there accessible parking nearby, and do I need a permit?
• How close is the nearest public transport stop?
• Are there accessible taxi or rideshare options in the area?
• Is there a drop-off zone close to the entrance?

For example, if you use a wheelchair, you might ask: "Is there a designated accessible parking spot within 50 metres of the entrance, and is the path from the car park to the entrance paved and step-free?"

Physical Access

Consider asking:

• Is the venue wheelchair accessible, including the entrance, doorways and aisles?
• Are there steps, and if so, is there a ramp or lift alternative?
• Are there accessible toilets on site?
• Is there seating available, and can it be moved or adjusted?
• Are there rest areas or quiet spaces if I need a break?

For example, if you have limited mobility, you might ask: "Are there chairs with armrests available, and can I sit down during the activity if I need to?"

Sensory Environment

The sensory environment — lighting, noise, crowds and smells — can affect how comfortable you feel. If you are sensitive to sensory input, it can help to ask in advance.

Consider asking:

• How busy does the activity usually get, and at what times?
• Is the lighting bright or dim? Are there fluorescent lights?
• Will there be loud music, announcements or other noise?
• Is there a quiet area I can go to if I need a break?
• Are there opportunities to attend at a quieter time or session?

For example, you might ask: "Do you offer a quiet or low-sensory session, or is there a time when fewer people usually attend?"

Costs and Concessions

Consider asking:

• What is the cost to participate, and are there concession or companion card rates?
• Do I need to book in advance, or can I just turn up?
• Is there a cost for a support person or carer to accompany me?
• Are there any additional costs for materials or equipment?

The National Disability Insurance Agency and many state governments offer companion card schemes that provide free entry for a companion or carer. For more information, visit the NDIS website or your state government's disability services page.

Facilities

Consider asking:

• Are there accessible toilets, and where are they located?
• Is there a place to store personal belongings securely?
• Is drinking water available on site?
• Is there a place to heat up food or buy food nearby?
• Are assistance animals welcome?

Support Arrangements

Consider asking:

• Do staff have experience supporting people with disability?
• Can I bring a support worker, family member or friend with me?
• Is there staff available to provide assistance if I need it during the activity?
• Can the activity be adapted to suit different needs and abilities?

For example, you might ask: "Can the instructor provide verbal instructions in addition to demonstrations, and is there a written summary I can take home?"

Putting It Together

You do not need to ask all of these questions every time. Pick the ones that are most relevant to you and your needs. You might find it helpful to keep a list of questions on your phone so you can refer to it when contacting organisers.

For more on getting involved in your community, see our guide on community participation and inclusion.