Making Online Information Easier to Understand

The internet has made it easier than ever to find information about disability, mental health and the NDIS. But not all information is accurate, up to date or relevant to your situation.

Learning to make sense of online information can help you make better decisions and feel more confident in conversations with professionals.

Checking Sources

When you find information online, consider:

• Who published it? Is it an official government site, a recognised organisation or a personal blog?
• Why was it published? Is it providing information, selling something or promoting an opinion?
• Is the information supported by evidence or references?
• Does it match what other reputable sources say?

Official government websites ending in .gov.au, and recognised organisations such as health charities and peak bodies, are generally reliable starting points.

Recognising Outdated Information

Information can become outdated, especially in areas like:

• NDIS policies and price guides
• Eligibility criteria
• Treatment guidelines
• Contact details and service availability

Look for:

• A publication or review date
• References to current policies or legislation
• Signs the page is being actively maintained

If you are unsure whether information is current, check the original source or contact the relevant organisation directly.

Understanding What You Read

Online information can be full of jargon. To make it easier to understand:

• Take notes in your own words as you read
• Look up unfamiliar terms or ask someone to explain them
• Break complex information into smaller parts
• Summarise what you have read in a sentence or two
• Discuss what you have found with someone you trust

Understanding information is a skill. The more you practise, the easier it becomes.

Preparing Follow-Up Questions

After reading something online, you might still have questions. Write them down so you can ask:

• Does this apply to my situation?
• What are my options?
• What do I need to do next?
• Who can help me with this?
• Is there anything I should avoid?

Bringing your questions to an appointment or conversation helps you get the information that is most relevant to you.

When in Doubt, Ask a Professional

Online information is general. It cannot replace advice tailored to your individual circumstances.

If you are unsure about something you have read, speak with a qualified professional or contact the relevant organisation directly. They can help you understand how the information applies to you.